Read Customer Testimonials About Varsity Ford in Ann Arbor
We had a great experience purchasing our Ford, and Jason made the entire process so enjoyable! He was friendly, personable, knowledgeable, and very informative. He has a great personality and such a relaxed, easygoing approach that we never felt pressured. It honestly felt more like hanging out with friends than buying a vehicle! Jason made us feel comfortable from start to finish, and we truly appreciated his genuine character and professionalism. We highly recommend asking for Jason if you’re looking for a vehicle!
bought a car w Tony and had an amazing experience! this was my first time and he made it easy and was incredibly kind and patient! amazing service 🙂
We were very happy with our Oil Change appointment. Fast, polite and efficient!
Service rep was attentive to cost concerns, text communication re: status was excellent, I was happy to have access to both a ride to my home + a one day rental when completion was longer than expected, and my car is running great!
I want to give my salesman Eric Wilkinson. I really appreciate all you did to get our new Bronco. I will always get my cars from you.
I pulled in on an out of town trip at 3:00 AM with truck issues unsure if the service department could see me. From the overnight security guard to the service manager I’ve never been more impressed with a dealership. They had me out of service in 2 hours annd everything was all fixed! Almost left with a new truck but happy to give 5 stars.
Efficient, knowledgeable, pleasant, sanitary, quick, complete Personnel, facility, rental car Every facet of our interaction with V Ford was exemplary
guys did the warranty work on time as promised
Two Ford employees came to pick up my car at my job. They were super personable and nice. I felt safe with them driving my car which I never let anyone drive. They were so fast with diagnosing my car and called me within 15 minutes of being dropped off. Their service is great, their servicemen are great, overall I highly recommend every aspect of this company.
I have worked with Matt Vodry as my salesperson for a number of years now. He and Varsity Ford are a great dealership to be with, I have never yet been unhappy with any purchase of my Ford Explorers. They work hard to get me the best deal and work with me on friends and family discounts.
Always a great experience at Varsity Ford and have worked with the best salesperson for years Matt Vodry.
Came to Varsity after a bad experience elsewhere and Jason and Eric did everything they could to help me find the perfect vehicle at the right price. Amazing people to work with and were very patient with me as I was very anxious about purchasing another vehicle. Highly recommend super great people!
Jason and the team at Varisty made the buying process fast and easy! Thank you Jason!
Jason and the team at Varsity made the buying process fast and easy!
Outstanding service department. Great customer service . Thank you
Thank you to Jason S. for a very easy buying process. He was the first to greet me and made the process a great experience. He had everything waiting for me when I arrived back and was able to get me on the road quickly! Varsity is always been a place to find a quality vehicle and this is my 2nd from here.
This place is horrible, absolute trash. They have gone corporate. They will use your dime, time and what you need against you. Literally go to any other ford dealership, I recommend spirit ford In Dundee mi, they take care of people this place is a joke.
Dealership Refused service. Lance (Service Director) stated they don’t work on Mercedes. The Mercedes was serviced there in past. Poor problem solving skills and lies. It’s with in a dealerships right to refuse service but don’t need lies to justify. “We may have trouble resetting tpms”. TPMS is easy dash button. Just replace the tire and balance. They did it before. Happy to speak with GM. Does not service any European vehicles. Sam the finance manager was very helpful. Appreciate her.
The sales person Jason was very knowledgeable and helpful when my father philp purchased his 2023 ford expolorer limiited on friday.
Excellent service! We dealt with Jason Samelko to get set up our company vehicle. Super easy process, everything was handled in an efficient and professional manner. Go see him!
Darrin is great Guy and very customer focused. and it was a straightforward process. We buy all our cars and truck from varsity. We had very rewarding experience working with Darrin Hinkley!
I was pleased with the repairs that were done on my vehicle
Good communication
Jason S. is top notch! He made the car buying process easy and smooth! Highly recommend Varsity Ford and Jason S.
I'm really not sure how these people stay in business. Can't fix anything and blame everyone else.
Tony was great from the beginning to the end of the car buying process! He didn’t make me feel anxious or rushed at all. I’d definitely see him again for any type of car needs!
My mom has bought her last 4 cars from Jim patarello. Always an easy experience and great service!
Shane gave great customer service and a fair deal on a perfect truck for me. happy to recommend him
I had a great experience with Kyle Hunter. He was able to get me into the exact vehicle I wanted. Paperwork was painless. He was always available... In fact answered some questions I had off hours , and after the sale. Nice Job!!!
Had a engine misfire with a new vehical I purchased earlier this year from Varsity. Made a appointment, they could diagnose it before it was even in the garage which is pretty awesome, whats even better is they had it fixed in the same day which I was not expecting at all, they even washed it without me even asking. This was a A+ experience with this dealership as I was expecting since they have such a high volume of vehicals/service that surely I would have been out of my vehical for a week. Expectations were certainly exceeded here, ... Read More Google - Oct 18, 2026
Worked with Al Oxley. He was personable and helpful. No pressure but provided excellent customer service
I dealt with Laura Richards for a lease termination and purchase. She's great! It was an easy and smooth transaction that only took one day to complete. I would recommend Laura or Varsity Ford any time!
Matt, Sean, and Shane really pulled out all stops helping me purchase my new truck. I didn't have to wait around to sign paperwork and had the truck delivered to my home an hour away the next day. Very professional, accommodating, and top notch.
Eric Wilkinson was great to my parents. Burying a car is a stressful situation already, let alone when one is presented with an emergency need for a purchase. Eric not only took care of all the steps from beginning to end but he made the process simple and easy to understand-- even enjoyable!! We're very pleased and grateful with our purchase and when in need of a car, we'll be looking them up again. We are Ford converts now
I had an outstanding experience with Shane Smith at Varsity Ford in finding me the right F150 with options and accessories that completely met my needs. From the start to finish he was very professional, answered my questions, completely transparent, provided the technical information I requested, focused on the vehicle details and ensuring the purchase transaction was smooth and efficient. If you are searching for a customer focused sales person that really cares about their clients, I highly recommend Shane. I will definitely will refer family and friends to him.
Great job working with me! So nice and helpful!
Very happy with my experience with Shane and Varsity Ford. After two weeks of shopping, from start to finish, they showed that they cared about me as a prospect and then satisfied client.
JASON SAMELKO.....GREAT to deal with! Very pleasant and efficient.
Dan Divens is the best automotive salesperson in the business. He is the reason that I have bought five cars now from varsity Ford. And I come there to see him. No offense to the rest of your business, but you guys are a little bit far away. If you didn't have. Dan, I don't think that I would come to you. That is how amazing of a salesperson he is.
Disappointed, we attempted to purchase a vehicle from Varisty Ford. We found a new vehicle that we liked and it was listed as on sale in the window. Now keep in mind it was a 25 but somewhat new had 1,425 miles. When we sat down to write it up they wrote it up at full price, and didn’t think it was important to tell us? He said that sale was over yesterday ( but the sale sign was still in the window)once we questioned him on it? He did not feel it was important to inform us until we caught ... Read More Google - Oct 8, 2026
Wonderful experience and great communication!!
Great ordering, delivery, and walk thru. Experienced and friendly team.
I was an out of state buyer and these guys made me feel like a hometown hero. Clear communication and very professional. Great to deal with from beginning to end!
I had the Best experience dealing with this dealership! My salesperson JERRY HOBBES made it so easy, I felt like all the paperwork was done for me! Mr. Hobbes was the most professional person I have dealt with (in sales) in a long time. Thank you for making my car buying experience a pleasurable one.
Service from beginning to end was exceptional.
Had my specialty Mustang towed to Varsity Ford for oil leak & recall - took one week to repair- discovered previous oil change done at Briarwood Ford, left the oil filter loose causing the leak. Varsity completed oil change but left the cap off of oil filler & oil sprayed all over the engine on the ride home. Drove back to retrieve cap that was supposed to be mine - only to later discover it in the engine during clean up. They did offer to perform clean up but at this point I won’t let Varsity or Briarwood touch ... Read More Google - Sep 19, 2026
Bad customer service
Took my 2023 ford vehicle in for regular maintenance/oil change - the works package. The next day I started getting alerts on my ford app that my battery won’t hold a charge, after a few days my battery was completely dead. Never had an issue with the battery ever before and it’s listed in the works package that the battery should be tested. I called the dealership and explain the situation. The service rep seemed to ignore my concerns and gave no insight as to why it was fine before they had my car, and also no issue ... Read More Google - Sep 15, 2026
I found a decent truck had some scratches that salesman said was going to fix them still waiting I talked with him and also supervisor and was basically told nothing they can do about that also was told that they were going to put new bed cover on and got it back with two scratches on that still waiting for answers sad I’ve lived in Ann Arbor since the 60sand can’t believe the support I have received lol none still waiting
Service was good but did not fix the problem air doesn't work with phone app
This review is regarding Varsity Ford's online parts division. I ordered a transmission part (al3z-7g276-d) and it arrived damaged. I tried to inquire as to options and received an e-mail directing me to Extend for an automatic shipping warranty. After being denied by Extend and appealing, Extend did issue a virtual refund of the part cost, including shipping and tax. That refund may ONLY be used at Varsity Ford. I re-ordered the part using that virtual refund. The next day VF cancelled the order, stating they do not accept pre-paid or gift cards. They didn't ... Read More Google - Jul 7, 2026
Sent My vehicle in for a warranty issue.
They returned it and the issue was still there.
They came back and picked it up again called me later and told me that they’re gonna have to keep it overnight.
Got a call saying that they could not find the issue with the camera that it was working fine. But there was a major problem with it,
Mind you there was absolutely nothing wrong with the vehicle when they picked it up.
They told me that it just started overheating out of nowhere and that the coil packs were bad ... Read More Google - Jun 30, 2026
Overall, sub standard. My truck,2016 f150, has a software update needed ti transmission. when you drive it, it will unexpectedly shift into a lower gear. Happened to me on the highway at 70, dropped into 2nd gear. Not fun. Got a letter saying there was an issue and an update to software maybe released in July but the truck was safe to drive.. Um...no. No help through dealership, no help through Fords customer care line..Trucks been sitting for 2 months now. Never Ford, Never again. I am going to have it fixed, sell it and be done. I can't ... Read More Google - Jun 28, 2026
I brought my Ford F-150 in for Recall 24S37 (PCM reprogramming). Before the recall, my truck’s A/C and blower system worked normally with no issues. Immediately after the recall service, the A/C would no longer shut off and continued blowing cold air even when the controls were turned off.
I contacted the dealership because the problem started as soon as I picked up the vehicle. Rather than leaving with a properly functioning truck, I now have an HVAC issue that did not exist before the recall was performed.
I understand problems can happen, but I expect a ... Read More Google - Jun 22, 2026
I brought my 2022 Bronco to this dealership multiple times for a turbo-related issue while the vehicle was still under warranty. Each time, I explained the problem and provided diagnostic information. Unfortunately, the issue was never resolved.
After continuing to experience the same symptoms, I took the vehicle to another dealership, where I was informed that the turbocharger needs to be replaced. I am disappointed because I spent months trying to get this issue properly diagnosed and repaired, and I now face a costly repair that may have been related to the same ongoing concern.
My experience was that the problem ... Read More Google - Jun 19, 2026
Waited a week for my truck. Issue not fixed. Had to schedule another appointment to get fixed and I paid the $100 deductible. Not paying it again! Disappointed.
Truck was in 3 times still not repaired
Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the vehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating.
Since purchasing the vehicle, I’ve had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On ... Read More Google - May 8, 2026
Terrible experience, had an open recall for the tailgate. Took it in to have it fixed. Proceeded to tear the tailgate apart and then tell me it wasn’t covered under the recall. They charged me a $200 “diagnostic fee” when I was told it would be free. Then I get in the truck and they broke my backup camera. So basically paid them $200 to break my backup camera and have my truck for a day.
I had an excellent experience working with Shane Smith at Varsity Ford. From start to finish, he demonstrated a high level of professionalism, attention to detail, and genuine commitment to customer satisfaction.
The entire process was smooth, transparent, and well-organized. Shane took the time to ensure everything was handled correctly and made sure I was comfortable with every step along the way. What really stood out was his proactive approach—he even followed up a week after the purchase to make sure I was completely satisfied with the vehicle. That level of follow-through is rare and speaks volumes about his ... Read More DealerRater - Apr 2, 2026
Rude phone support and staff I won’t be back!
I visited this dealership on Saturday at approximately 11:45 AM for service. The dealership website reflected service hours until 3:00 PM. However, I was told they do not accept walk-ins “period” and was turned away without assistance. No effort was made to help, schedule same-day service, or even inspect the vehicle. When a dealership advertises service hours, customers reasonably expect availability during those posted times. Very disappointing experience and lack of customer care.
Just left certified preowned showroom over $250 on an Explorer . With the Internet nowadays it’s pretty easy to see how much cars are at dealerships across the state. And to let a customer walk over $250 is crazy.
Had an appointment for service and still had to wait a full week after the scheduled appointment before they could even be bothered to look at the car. This was a certified Ford used car with a warranty that I had bought less than two weeks before it started having problems. Then the service, when they finally got around to it, took longer than promised and I had to proactively keep calling them to get updates. Didn’t seem like they even intended to let me know that it would be longer than promised before I got my car back.
I appreciate Varsity fixing my F-150 axle recall sooner than expected as I could not drive it for some weeks on Varsity's advice. When I picked it up, the valet did not hand me the fob. I got to my next stop and I couldn't find it. I called the service department and was on hold for several minutes before the call dropped. After about 20 minutes, I found the fob wedged between the seat and the center console. I always put the fob in a cup holder to avoid this. The doors cannot be locked with the fob ... Read More Google - Jan 7, 2026
My sales person Melissa Oberstaedt went above and beyond to help me with my lease turn in and getting a new F150 as well. Very easy transaction and quick to respond to my questions and needs. Definitely recommend Melissa and Varsity Ford. Thank you,
Tony M. was great to work with: he was knowledgeable and professional. We appreciate his assistance while we bought a great used vehicle.
So I bent my rim on my 25 gt mustang and I brought it in they wanted to charge me $2100 for a rim, new tire and a alignment I told them I have tirecare and it sould pay for it all they denied it 3 days later so I took it to thedealership i brought it from and they told me I didn't need a new tire and approve me for a new rim within 2 hours
I have had excellent service and I always look for Jalen to be my service rep. He explains things to me and tells me what has to be done and what can wait. Being a 76 yr old woman who knows nothing about cars, I appreciate his help. As far as I’m concerned he is the best.
Jerry was good in the beginning, got right back to me, sent me a window sticker for a vehicle I wanted, started going around in circles about where it was at, next thing he's offering a vehicle thousands more and not what I wanted, why did you send me the window sticker you couldn't get? Then back pedal about it then try and sell me something I don't want. Typical salesman. Won't be calling here again., moral of the story, don't offer a vehicle and price for something you can't sell me or get ... Read More Google - Nov 6, 2025
Little price transparency. Ended up paying more than I could afford even before the repairs. Some repairs have to be done by corporate, but will always advocate to try a mom and pops first.
Unpleasant experience having warranty work done at Varsity Ann Arbor on my 2024 F150. Service department seems not to know the product they sell. Accused of installing aftermarket lights in a 100% stock vehicle with 9k miles. Instead of acknowledging their error, was told the service manager “agreed to help me”. Decided to decline this work. Not comfortable if they don’t know the product. One issue was resolved to my satisfaction. Vehicle was returned filthy on the interior from shop personnel handling. Footprints in the locked, enclosed bed of the truck. There was no reason to access the bed of the ... Read More Google - Oct 22, 2025
would not recommend. one of the most worst dealerships to deal with. they deal in volume so you are just a number to them.
i've had numerous issues with their Service department. not following basic directions and being blamed for their issues they cause during service (broken parts) is just the start.
on top of that, they do not prioritize you if you did not purchase the vehicle from them. the number of times i have been told "well if you would have purchased the vehicle from us, we would be in a better position to help"........ ... Read More Google - Oct 13, 2025
I think Charging 366 for a 71 part and 15 minutes of Labor is a little excessive.
Had a recall they don't fix it and say they need to order part When already scheduled for repair. Haven't heard anything in over a week
We purchased a brand new Ford Escape in 2018. It required maintenance 2 years later because of a coolant issue. The car was 4 days out of warranty when the engine block cracked due to the same coolant issue (7 years old, 82,000 miles). It is now completely undrivable and needs a full engine replacement for around $9,000.
We called varsity Ford and spoke to a service technician who knew what the problem was before we even finished telling him because this is a known problem on all 1.5L EcoBoost escapes from 2017-2019
We spoke to Matt Stanford who sold us the car at the time, ... Read More Google - Oct 7, 2025
Over all it was a good experience, but they slipped in a gap insurance that I didn't ask for. No discussion about it.
In keepings with dealership tradition. Parts and service at varsity ford is terrible. Zero effort, straight up lies and apathetic employees just waiting for their paycheck. Sales is fine, as all sales departments are, because they don't have your money yet.
Follow up:
With the dealers reply the lies continues. My parts order was a return. It took 6 emails, 2 trips to the parts department and 5 minutes of listening to a guy tell me the only person who can work with ford.com parts returns got two lunches that day and couldn't be bothered to work through what should ... Read More Google - Sep 24, 2025
Brought my 2021 Explorer in to get a surging problem fixed. Varsity kept the car a couple days and diagnosed as a slipping torque converter. Problem was they could not have a trans tech look at it for 5 weeks. I came back and got the car and made and appointment for 5 weeks later. In the mean time I called Bill Brown Ford and explained the diagnosis they said bring the car in two days later. Took to Bill Brown Ford dropped it off. They gave me a free loaner. They called two days later said it was not the trans but ... Read More Google - Sep 17, 2025
Extremely POOR service department. They ignore issues that vehicles are specifically sent there for and deliver the vehicle back to their customer not completed. Truck came back with the same service vehicle message it left with. What dealership service sends vehicles back to their customers with the vehicle service lights all still on and issues not addressed? They can explain this to Ford Motor Company when this drivetrain that they ignored completely fails. I will be filing a formal complaint with Ford Motor Company on this dealership. Definitely will never do business with this terrible chop shop again. This issue ... Read More DealerRater - Sep 12, 2025
Extremely POOR service department. They ignore issues that vehicles are specifically sent there for and deliver the vehicle back to their customer not completed. Truck came back with the same service vehicle message it left with. What dealership service sends vehicles back to their customers with the vehicle service lights all still on and issues not addressed? They can explain this to Ford Motor Company when this drivetrain that they ignored completely fails. I will be filing a formal complaint with Ford Motor Company on this dealership. Definitely will never do business with this terrible chop shop again. This issue ... Read More Google - Sep 11, 2025
I went in for an oil change and tire rotation. The Service Desk was polite and kept me informed about my service progress. The low rating is because the "stone" in my front right tire rotated to the right rear as expected. But a few days later I had a low pressure alert. Turns out the "stone" was a screw with a 1 inch washer lodged in the center of my tread. Discount Tire plugged the tire. How do you rotate tires and not see that?
Leased a Ford Bronco Sport. Love the vehicle. However, was the worst car buying experience I've had. Don't believe it's a reflection of the dealership as a whole, I think I was just unlucky to draw a specific dealer that didn't know what she was doing. I spent 3 weeks after the purchase figuring out why Ford didn't secure the buyout of my lease turn in loan. She did the paperwork wrong regarding the number of payments left on the loan which kept me involved in the process. She was not helpful at all in fixing ... Read More DealerRater - Aug 24, 2025
Think before you step in they don't want to sell the car to you .Darrin Hinkey just wasted our time. I felt played on purpose giving quote for Bronco at 550 ( to lure you in ) and then when you go in the price would be lower 500 ( make excited ) and then when you are about to finalize the price would jump to 675 ) giving some lame reasons ) Just don't waste time here . Never had these experiences with any other cars lease . These kind dealership experience is the reason why Ford shares stay where it is.
Do not recommend. Wouldn't allow a test drive, sales person lied to my face about not having vehicles in stock for a test drive - and that too for an Explorer. All this inspite of informing them that I work at Ford.
Did not do what I asked them to do.
It's great that they took care of the initial warranty concern. The issue is, when they put the vehicle back together, they didn't follow the manufacturer's specifications thus resulting in another quality issue and a return follow up visit back to correct an issue that wasn't previously present.
Was hearing a noisy buzzy exhaust sound when we started our 23 Escape 2.0 Titanium, upon further investigation I noticed condensation 'spitting' out of the joint between cat converter and mid pipe. Appeared to be an obvious leak so I recorded a video of it (attached) and took it to Varsity for warranty repair. Seemed pretty cut and dry, well documented or so I thought.. First I was told the water was originating from AC Condensation and of no concern, but I had just turned the car on for the first time in the morning moments before the video and it clearly ... Read More Google - Jul 2, 2025