Service FAQ's

Q:   How do I apply for a refund if I paid for a repair and now I have received a recall notice for the same item?
A: Customer must bring original receipt (no photo copies) to a Service Advisor so that a claim form can be filled out. Refunds take 3 weeks.
Q: How do I make a service appointment?
A: Call 734-996-3660 ext 2280, Stacy is our appointment coordinator.
Q: How do I request a shuttle drop-off or pick-up?
A: Call 734-996-2300 ext 2280 Stacy will schedule your ride.
Q: How long will it take to service my vehicle for a few warranty repairs?
A: 75% of our customers vehicles leave the same day with appointment. However, if a part must be ordered, then the vehicle must stay overnight. Parts generally arrive the next day by noon.

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3480 Jackson Ave., Ann Arbor, MI * Phone: (734) 996-2300 * Fax: (734) 996-2714
Email: VarsityFord.com
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